Frequently Asked Questions
We collect your full name, email address, phone number, date of birth, residential address, and account login credentials. We also collect the payment method you choose — DANA, OVO, GoPay or QRIS account details — and verify it before your first deposit. Additionally, we log your IP address, device type, and browser when you log in to detect fraud and ensure account security.
Payment data is never stored on our servers. When you deposit, your DANA, OVO, GoPay or QRIS credentials go directly to the payment provider through encrypted SSL channels. We receive only a transaction confirmation and reference number, which we match to your account. Your actual payment details remain with the provider, not with us.
Yes. Contact our support team through live chat or email with your account email address and the phrase 'data access request.' We compile all account data, transaction history, login logs, and device records into a file and send it to your registered email within 10 business days.
We retain your account data for seven years after closure to comply with Indonesian financial and anti-fraud regulations. After seven years, we delete all personal information, transaction records, and device logs. You can request early deletion of non-essential data by contacting support.
We do not sell, rent, or share your personal data for marketing purposes. We share data only with payment processors to process your DANA, OVO, GoPay and QRIS transactions, with game studios to deliver your gameplay, and with legal authorities if required by Indonesian law. All third parties sign strict confidentiality agreements.
We use session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to measure site performance. Essential cookies like login tokens cannot be disabled without signing out. Non-essential cookies can be turned off in your browser settings without affecting core account functions.
Go to your account settings, select 'Profile' or 'Personal Details,' and edit your email, phone, address, or registered name directly. Changes take effect immediately. If you cannot access settings or need to change your account email, contact live chat support and we'll process the update within 24 hours.
